Technical Support

Technical support designed to build customer trust - Expert advice for your proposition & marketing projects

Do your marketing, development and project teams have someone to turn to for technical help with customer needs in focus?

Could your compliance and legal sign-offs be faster or easier?

If a permanent technical support team is too big an overhead or is already overstretched,

our virtual technical support service could be the answer.

On a project or a retainer basis tailored to your requirements we can

▪ provide experienced technical oversight of your process and proposition developments
▪ review proposition specifications
▪ draft or review policy provisions and schedules, printed or online
▪ tackle a process trouble-shooting challenge
▪ answer ad-hoc technical questions for your project teams
▪ do a holistic customer perception health-check & prescription

Contact us to discuss how this could work for you.

On a project or a retainer basis tailored to your requirements we can

• provide experienced technical oversight of your process and proposition developments

• review proposition specifications

• draft or review policy provisions and schedules, printed or online

• tackle a process trouble-shooting challenge

• answer ad-hoc technical questions for your project teams

• do a holistic customer perception health-check & prescription

Our knowledgeable and pragmatic approach to easing the sign-off process was stated as a key factor securing a switch of a white-labelled insurance provider.

Insuring Change is a trading name of the Catalyst Business Associates (Scotland) partnership

Trading address 7 Barony Park, Kelso, Scottish Borders TD5 8DJ

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